Audio, Web, and Video Conferencing Solutions
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Questions? Call Us (877) 716-8255
Operator Assisted Plus Audio Conferencing

Why Operator Assisted Plus?

Operator Assisted Plus is one of our premium audio conferencing services with live operator assistance. This is a white glove service where each participant is greeted by a live operator and up to three pieces of personal information can be collected. An operator will monitor the call for the duration of the event, allowing clients the option to restrict a conference to only authorized participants. This professional and polished conference solution is a great way to make a big impression on new clients.

Once you are in an Operator Assisted Plus conference, you'll discover that you have access to a number of different controls to help structure and guide the call. Features like Polling and Roll Call allow you to effectively track who is on the call, even if you're running a call that has a hundred or more people in attendance. Operator initiated features like, "Question & Answer," allow you to further interact and engage with your participants.

Operator Assisted Plus audio conferencing is an elite audio group calling solution that combines our stellar audio conferencing service with the assistance and guidance of an experience Conference Group operator.

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  • Custom Operator Announcements
  • Participant Greeting and Screening
  • Toll-free Access*
*For Canadian and International Toll-free additional fees may apply.
Questions? Call Us (877) 716-8255

Attendance Reports

A report detailing each conference call, including caller ID, entry and exit times, and a link to listen to a MP3 recording of the conference (if the conference is recorded by the Leader). The Attendance Report is emailed to the conference Leader following each call.

Entry/Exit Tones

Choices are: Tone, Message, Tone and Message. Tones are audible throughout the conference by all Participants.

Lecture Mode

This conference is most suitable for presentations and large groups. Participants in the conference are placed into a "listen only" mode and only the Leader can be heard.

MP3 Download

A link to download a MP3 file of your recorded conference. MP3 files are compatible with most browsers and media players.


A serene ambiance will be provided in the conference waiting room. This prevents Participants from conferencing until the Leader has initiated the conference. It also informs Participants that they have arrived in the conference.

Participant Screening

Operators collect Participant information prior to Participants being admitted into the conference. Operators can collect information such as name, company, phone #, email address and title. The conference is secured by a verbal passcode, provided by the Conference Group operator.


A Polling session allows the Leader to gather responses in an organized manner. The Conference Group operator, or the Leader, can ask a question and provide a list of possible answers/responses with corresponding numbers.

Pre-Conference Host Room

Leaders dial into the conference and are placed into the Pre-Conference Host Room. In the Host Room Leaders can speak privately amongst themselves, as well as the operator, to review any procedures or instructions prior to the conference.

Question & Answer

Leader(s) can answer Participant questions more efficiently by using the Question & Answer (Q&A) feature. Q&A promotes electronic "hand-raising."


Leader(s) can initiate and pause a recording anytime during the conference. Participants can playback the conference at the end of the call. All recordings can be retrieved up to 30 days from the date of the conference via Dashboard or a MP3 download.

Roll Call

Operator will read through the Participant List provided by the conference Leader to take attendance during the call.

Allowed Only List (Optional)

Highly restricted Participant List. A Conference Group operator screens all Participants prior to entry. Your Participant List must be provided 24 hours prior to the call in a Microsoft® Excel or CSV format.

Participant List (Optional)

At the conclusion of the conference a Participant List is distributed via email to the email address of your choice.

About the Conference Group

The Conference Group is proud to provide you with the sophisticated technology needed to enable industry-leading conference call, webinar and video meeting solutions. With our help, you can leverage the power of a conference call to help your business succeed on a global scale. Whether you need to host a web conference, audio conference call or a full high-quality video conference, we have the perfect service and solution for you.

Contact Us

(877) 716-8255
(888) 709-7060
Account Support
(877) 263-4047