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Conference Call Features

Refer to this glossary of our audio conference call features to get the most out of your teleconference experience. Availability depends on which of our conference calling plans you select. Refer to our list of options or to your account information to determine which audio conference call features apply to you.

Allowed Only List

Highly restricted Participant List. A Conference Group operator screens all Participants prior to entry. Your Participant List must be provided 24 hours prior to the call in an Microsoft® Excel or CSV format.

Attendance Reports

A report detailing each conference call, including caller ID, entry and exit times, and a link to listen to a MP3 recording of the conference (if the conference is recorded by the Leader). The Attendance Report is emailed to the conference Leader following each call.

Audio Streams (MP3)

Link to a MP3 file of your recorded conference. Audio Stream files can be downloaded or streamed via your browser. MP3 files are compatible with most browsers and media players.

Backdoor Line

Direct connect to the operator via an independent phone line and number. You also have the option for the operator to call you direct via this line.

Billing Codes

When enabled, conference Leaders are prompted to enter a numeric code followed by the # key prior to gaining access to the conference. This code will appear on the invoice, enabling the Leader to track conference usage at the individual client level. Up to 20 numeric characters.

Blast Dial (Leader)

Dial Lists are created by the user via the UBlast Tool. List includes the names and phone numbers of all Participants permitted to enter the conference. List may be edited up until the start of the conference.

Optional blast initiation either by Leader Star Command - *92 or automatically initiated when the first Leader enters the conference. Leader(s) can "reblast" via Star Command - *92 throughout the duration of the call to Participants.

Entry/Exit Tones

Choices are: Tone, Message, Tone & Message. Tones are audible throughout the conference by all Participants.

Leader Hangup

Conference will be disconnected after the last Leader disconnects to ensure that the conference does not incur additional charges for line(s) not disconnected from the conference.

Lecture Mode Conference

This conference is most suitable for presentations and large groups. Participants in the conference are placed into a "listen only" mode and only the Leader can be heard.

Star Command - *5

Lock Conference

When initiated by the Leader, this feature prohibits further entry of any new Participants into the conference. The Leader may lock and unlock the call at any time during conference.

Star Command - *7

Music

A serene ambiance will be provided in the conference waiting room. This prevents Participants from conferencing until the Leader has initiated the conference. It also informs Participants that they have arrived in the conference.

Mute

Participants and Leaders can mute their individual line at any time during the conference. Mute can be toggled on and off.

Name Record/Playback

When enabled, Name Record/Playback prompts each Participant to record their name before they enter the conference. Every time a Participant enters the conference, the recorded name is played to the entire conference. By pressing Star Command - *8 during the conference, the Leader or Participant can hear the names played back.

Star Command - *8

Question & Answer

Leader(s) can answer Participant questions more efficiently by using the Question & Answer (Q&A) feature. Q&A promotes electronic "hand-raising." During Q&A, all lines, except the Leader(s), are muted.

Operator Dial-Out

Leaders may schedule an Event or Event Answered conference to have an operator dial out to specified Participants by providing their name and telephone number. The operator will dial out at the specified time to the person(s) requested and attempt to connect them into the conference call. Note: In addition to Event and Event Answered conference charges, additional fees will apply for international phone numbers.

Participant List

At the conclusion of the conference a Participant List is distributed via email to the email address of your choice.

Participant Screening

Operators collect Participant information prior to Participants being admitted into the conference. Operators can collect information such as name, company, phone #, email address and title. The conference is secured by a verbal passcode, provided by the Conference Group operator.

Polling

A Polling session allows the Leader to gather responses in an organized manner. The Conference Group operator, or the Leader, can ask a question and provide a list of possible answers/responses with corresponding numbers. Participants respond/vote by pressing the corresponding numbers(s) on their telephones. This feature requires a dedicated full-time operator.

Pre-Conference Host Room

Leaders dial into the conference and are placed into the Pre-Conference Host Room. In the Host Room Leaders can speak privately amongst themselves, as well as the operator, to review any procedures or instructions prior to the conference.

Recording/Playback

Leader(s) can initiate a recording anytime during the conference. Participants can playback the conference at the end of the call. All recordings can be retrieved up to 30 days from the date of the conference via audio stream MP3 link.

Star Command - *2 (Record)
Star Command - *3 (Playback)

Roll Call

Operator will read through the Participant List provided by the conference Leader to take attendance during the call.

Self-Registration

This feature provides you with a registration link, which can be distributed to conference Participants prior to a conference. Each Participant that registers will receive the conference passcode and a PIN for their exclusive use. By using the PIN, each Participant can be individually identified in the conference. Leader(s) can view the list of Participants via the Customer Dashboard and/or Audio Console.

Transcription

Typed transcription of the conference can be provided per request. Transcription services are usually provided within 48 hours after the conference in a Microsoft® Word document via email. Additional charges apply.

About the Conference Group

The Conference Group is proud to provide you with the sophisticated technology needed to enable industry-leading conference call, webinar and video meeting solutions. With our help, you can leverage the power of a conference call to help your business succeed on a global scale. Whether you need to host a web conference, audio conference call or a full high-quality video conference, we have the perfect service and solution for you.

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